Support
How can we help?
Common questions below. Still stuck? We're a message away.
Getting started
Set your location and calculation method, allow notifications, and log your first prayer in a tap.
Notifications
Not getting reminders? It’s almost always a device permission or battery-optimisation setting.
Premium & billing
Manage, restore, or cancel your subscription through your Apple ID or Google account.
Frequently asked questions
01 Is Salahly free?
Yes. Prayer times, prayer logging, reminders and basic streaks are free forever. Premium only adds convenience, deeper insight, and social features through a simple monthly plan — and a sadaqah tip jar helps keep the app free for others.
02 How are prayer times calculated?
Times are computed on-device using established calculation methods with high-latitude handling, auto-mapped to your region. You can adjust the calculation method in Settings. For exact precision, follow your local trusted authority.
03 I'm not receiving prayer reminders.
This is almost always a device permission or battery-optimisation setting. Make sure notifications are allowed for Salahly, disable battery optimisation/“deep sleep” for the app, and use the test button in Settings → Notifications to confirm delivery.
04 How do I restore my premium purchase?
Open the app → Premium → Restore purchases. Make sure you are signed into the same Apple ID or Google account you bought it with.
05 How do I delete my account and data?
In the app: Settings → Account → Delete account. This permanently removes your data, with the purge completing within 30 days. See our Privacy Policy for details.
06 I manage a mosque — can I list or update it?
Yes. Mosque managers can be given a verified mosque-admin role to manage their listing, iqamah times, and activities (all changes are reviewed before they go live). Contact us to get set up.
Still need a hand?
We're a small, dedicated team and we read every message. We aim to reply within 1–2 business days, insha'Allah.